Returns & Exchanges
At Waterfield Designs, we stand by the craftsmanship of our San Francisco-made gear and want you to be completely satisfied with your purchase. If your order isn't the perfect fit, you can return or exchange unused items within 30 days of delivery.
Review Eligibility
Ensure your item is in its original, unused condition with all tags and packaging intact to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back and receive a return authorization.
Pack and Ship
Securely package your gear and affix the provided shipping label or use your preferred carrier to send the package back to our San Francisco workshop.
Processing and Refund
Once our team inspects the returned item, we will process your refund to the original payment method or ship your new exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing