Frequently Asked Questions
Everything you need to know about our handcrafted bags and accessories.
Where are Waterfield Designs products manufactured?
All our bags, sleeves, and cases are designed and handcrafted right here in San Francisco, California. We believe in local manufacturing to ensure the highest quality standards.
What materials do you use for your bags?
We use premium materials including full-grain leather, ballistic nylon, and waxed canvas. Each material is selected for its durability, aesthetic appeal, and ability to protect your tech gear.
How long will it take for my order to ship?
Most orders ship within 1-3 business days. If an item is marked as 'pre-order' or 'made-to-order,' the specific shipping timeline will be noted on the product page.
What is your return and exchange policy?
We want you to love your gear. If you are not satisfied, you can return or exchange unused items within 30 days of receipt. Please note that custom-made items may be subject to different terms.
Do you offer international shipping?
Yes, we ship our products worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How do I care for my leather or canvas bag?
For leather, we recommend a high-quality leather conditioner every few months. For waxed canvas, spot clean with a damp cloth and avoid harsh detergents to preserve the water-resistant coating.